Adara Selene Creations 

                                                Shop Policies Page

Shipping & Processing Time

The time needed to prepare an order for shipping varies, as all items are handmade.  

  -For custom orders, shipping can take 1-2 weeks depending on the complexity of the item ordered. Some custom orders may only take a few days to make, and will ship out in 3-4 days.  Again, the complexity of the order is the deciding factor on shipping time.

  -For already made items, shipping will be 1-3 days.

Customs & Import Taxes

Buyers are responsible for any customs and import taxes that may apply.  Adara Selene Creations is not responsible for any delays due to customs.

Returns & Exchanges

If for any reason you are not 100% satisfied with your purchase, please contact us right away.  We will try to resolve any issue to the best of our ability!  We want you to be completely happy, or we aren't happy.

Exchanges are accepted at your expense, within 14 days of receiving your item.  Exclusions are applied, see below for more information.

We will happily repair/replace any damaged item within 2 weeks of purchase at our expense.  Unless the damage occurred on your end.  Then the expense will be buyers responsibility, but we will fix the damaged item.  After the 2 weeks has commenced, buyer is responsible for shipping of the item both back to us, and back to buyer.  After 30 days, we are no longer responsible for damaged items.

Please handle your pieces with care and store them properly so they do not become tarnished or damaged.

Cancellations are not accepted.

However, please contact us if there is any issue with your order.

The following items CANNOT be returned or exchanged.

Because of the nature of these items, unless they arrive damaged or defective, the following cannot be returned:

  -Custom or personalized orders

  -Perishable products 

  -Digital downloads

  -Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs.  If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy Policy

Visit the link below for our detailed Privacy Policy.

https://www.privacypolicies.com/live/05588d0b-8d5c-4da6-8a82-252dad2177d0

Accessibility Statement

Accessibility Statement for Adara Selene Creations Online Store

This is an accessibility statement from Adara Selene Creations.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Adara Selene Creations Online Store is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of Adara Selene Creations Online Store. Please let us know if you encounter accessibility barriers on Adara Selene Creations Online Store:

 

Limitations and alternatives

Despite our best efforts to ensure accessibility of Adara Selene Creations Online Store , there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Adara Selene Creations Online Store:

  1. Online store product images: Product pictures within the store do not have text alternatives because each product has a product listing describing what is pictured. We will continue to write descriptive product information. 

 

Date

This statement was created on 11 January 2022 using the W3C Accessibility Statement Generator Tool.

Contact Us

Shop Owners- Mary & Julie 

Email us at- adaraselenejewelry@gmail.com  (you can also contact us on the home page under 'contact us').

Phone- (708) 793-7822